🆚 Dynamics 365 Customer Service vs. Nice CXone
- 📈 Nice CXone is three times more popular than Dynamics 365 Customer Service.
- 🌎 Nice CXone is more popular in the United States, Chile, and Argentina.
- 🌍 Dynamics 365 Customer Service is more popular in the United Kingdom, Australia, and Canada.
Statistics based on 3.3M+ analyzed websites. About this data
Dynamics 365 Customer ServiceType
Live chat software
Live chat software
About
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Headquarters
Redmond, Washington, United States
Hoboken, New Jersey, United States
Pricing
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Free version ❌Free 60-day trial
$71+/user/month
Categories
Popularity
Determined by the number of sites using each technology.
The Nice CXone live chat software is 2.6 times more popular than Dynamics 365 Customer Service.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Nice CXone is more popular in the United States, Chile, and Argentina, while Dynamics 365 Customer Service is more popular in the United Kingdom, Australia, and Canada.
United States
United Kingdom
Australia
Canada
Netherlands
Austria
Zambia
Chile
Brazil
Colombia
Awards
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 57th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- ⬆️ 23rd most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Nice CXone is more popular among sites focused on business, online shopping, and health, while Dynamics 365 Customer Service is more commonly used on travel, public information, and government and military sites.
Business
Online Shopping
Health
Marketing/Merchandising
Finance/Banking
Education/Reference
Internet Services
Real Estate
Travel
Software/Hardware
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot
Khoros🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.