🆚 Khoros vs. Nice CXone

Type

Customer support technology
Live chat software

About

Khoros is an all-in-one digital contact center platform designed for enterprise-scale customer engagement.

It provides a unified agent desktop that consolidates messaging, social, chat, email, and voice channels, includes a drag-and-drop conversational AI builder, supports AI-driven automation for routing and agent assistance, and delivers analytics with SLA and KPI tracking.

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

Headquarters

Austin, Texas, United States
Hoboken, New Jersey, United States

Website

Pricing

Free version ❌
Custom
Free version ❌Free 60-day trial
$71+/user/month

Categories

Customer Support › Rank #41
Customer Support › Rank #20
Live Chats › Rank #96
Live Chats › Rank #48

Popularity

Determined by the number of sites using each technology.

The Nice CXone live chat software is 6 times more popular than Khoros.
Total websites

Market share

Customer Support
Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Nice CXone is more popular in the United States, Canada, and the United Kingdom, while Khoros is more popular in Germany, the Netherlands, and Saudi Arabia.
United States
Canada
United Kingdom
Australia
Chile
Colombia
Germany
Argentina
Brazil
Japan

Awards

Popularity by domain category

Determined by the number of sites in each category.

Nice CXone is more popular than Khoros in all market segments.
Business
Online Shopping
Health
Marketing/Merchandising
Finance/Banking
Internet Services
Education/Reference
Software/Hardware
Real Estate
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#7,645
#8,406
View more ➝
Name
Rank
#3,213
#5,564
View more ➝

See also

🗃️ About This Data