🆚 Nice CXone vs. Twilio Flex

Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.

Type

Contact center platform

About

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

Twilio Flex is a programmable cloud contact center platform built on Twilio's communication APIs for voice, messaging, and digital channels.

It supports inbound and outbound voice calling, SMS, WhatsApp, web chat, and email, as well as attribute-based routing by agent skills and customer data.

Headquarters

Hoboken, New Jersey, United States

San Francisco, California, United States

Website

nice.com #5,395

twilio.com/en-us/flex #488

Pricing

Free version ❌Free 60-day trial

$71+/user/month

Free version ❌Free trial for 5,000 free active user hours

User + usage $35+/user/month

Named user pricing $150/named user/month

Active user hour pricing $1+/active user/hour

Agent Copilot $0.005/message

Popularity

Determined by the number of sites using each technology.

Total websites

Market share

Contact Centers

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

United States

Australia

United Kingdom

Canada

Mexico

Germany

New Zealand

Chile

Costa Rica

France

Awards

🥇 Most popular in the United States in the Contact Centers category.
⬆️ 25th most popular in the United States in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Business

Online Shopping

Health

Marketing/Merchandising

Finance/Banking

Internet Services

Education/Reference

Real Estate

Software/Hardware

Non-Profit/Advocacy/NGO

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#5,375

#5,395

#5,793

#6,827

#12,913

Name

Rank

#31,105

#33,619

#39,099

#43,613

#62,933