Twilio Flex

Twilio Inc., San Francisco, California, United States

Twilio Flex is a programmable cloud contact center platform built on Twilio's communication APIs for voice, messaging, and digital channels.

It supports inbound and outbound voice calling, SMS, WhatsApp, web chat, and email, as well as attribute-based routing by agent skills and customer data.

The platform also provides Agent Copilot for AI-generated response suggestions and wrap-up summaries, a pre-built agent desktop UI customizable through React-based plugins, and a drag-and-drop call-flow builder.

💸 Pricing

Twilio Flex is a commercial product priced starting at $35 per user per month.

User + usage $35+/user/month
Named user pricing $150/named user/month
Active user hour pricing $1+/active user/hour
Agent Copilot $0.005/message

⚡ Sites Powered by Twilio Flex

The list of sites that use Twilio Flex is still being compiled.
#WebsiteRankCountryLanguage
1 kfzteile24.de #31,105 Germany German
2 loves.com #43,613 English
3 ambulance.vic.gov.au #62,933 Australia Australian English
4 vic.gov.au #62,978 Australia Australian English
5 55places.com #64,061 United States American English
6 bdm.vic.gov.au #67,482 Australia Australian English
7 better.com #67,556 United States English
8 vgccc.vic.gov.au #71,895 Australia Australian English
9 seniorsonline.vic.gov.au #122,796 Australia Australian English
10 shrine.org.au #124,110 Australia Australian English
11 firstpeoplesrelations.vic.gov.au #144,915 Australia Australian English
12 trueaccord.com #145,374 United States American English
13 lenus.io #173,550 Denmark
14 allhungry.com #189,286 United States English
15 costpricesupplements.com.au #321,809 Australia American English
16 wirelessprovisioning.com #326,663 United States American English
17 myserviceforce.com #326,760 United States American English
18 hoyes.com #469,663 United States Canadian English
19 contactlenses.co.uk #505,325 United Kingdom British English
20 kooth.com #542,137 English

📈 Usage Statistics

Statistics for Twilio Flex are still being collected and will be available later.

🕵️ Similar Technologies

These are some of the best Twilio Flex alternatives.

RankName
1
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
2
Five9
San Ramon, California, United States

A cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.

$119+/month
12
Dialpad
San Ramon, California, United States

Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform.

$15+/user/month
16
UJET
San Francisco, California, United States

An AI-powered cloud contact center platform built for omnichannel voice and digital engagement.

$65+/user/month
17
Gemini Enterprise for CX
Mountain View, California, United States

An end-to-end platform that combines Google's conversational AI products with omnichannel contact center as a service functionality.

$0.50+/session

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💬 Frequently Asked Questions

What is the company behind Twilio Flex?

Twilio Flex is owned by Twilio Inc., headquartered in San Francisco, California, United States.

Does Twilio Flex offer a free plan?

No, Twilio Flex is a paid solution.

How much does it cost per month?

Twilio Flex is priced from $35 per user per month for the User + usage plan.

Can I try it for free?

Yes, there is a free trial for 5,000 free active user hours, so you can test it before purchasing.

Which country uses Twilio Flex the most?

The majority of Twilio Flex users are from the United States.

Who uses Twilio Flex?

According to our data, Twilio Flex is used on at least 41 sites, including such established ones as kfzteile24.de, loves.com, and ambulance.vic.gov.au.

Is Twilio Flex used on government websites?

Yes, for example, it is used by ambulance.vic.gov.au, vic.gov.au, and bdm.vic.gov.au. Overall, we found Twilio Flex on 11 government sites in Australia.

What are the alternatives to Twilio Flex?

Alternatives and possible competitors to Twilio Flex may include Dialpad, UJET, and Gemini Enterprise for CX.

👉 See Also

🗃️ About This Data