Twilio

Twilio Inc., San Francisco, California, United States

Twilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

It offers programmable APIs for SMS, MMS, WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.

According to our data, Twilio is the second most popular CPaaS provider on the web.
It has 16.4% of the CPaaS market share and is detected on 0.02% of all websites.

It is especially popular in the United States, appearing on 0.03% of all websites in the country.

Statistics based on 3.9M+ analyzed websites. About this data

💸 Pricing

Twilio is available in both free and paid versions.

Support Plans
Production $250+/month
Business $1,500+/month
Personalized $5,000+/month
Price per SMS (outbound/inbound)
USA $0.0083
Canada $0.0083
UK $0.0524/$0.0075
Germany $0.112/$0.0075
Conversations API
Usage $0.05+/active user/month
Media storage $0.25+/GB/m+
Voice API (outbound calls/inbound calls, per minute)
USA $0.014/$0.0085
Canada $0.014/$0.0085
UK $0.0158/$0.01
Germany $0.021/$0.01
Verify API $0.05/verification + channel fees
Lookup API
Free version ✔️ Formatting and validation
Inbound caller identification $0.01/request
Identity match $0.01/request

📊 Rankings and Market Share

🏆 Twilio Awards

⚡ Sites Using Twilio

We have data on 715 websites that use the Twilio CPaaS provider. Here is a list of some of the top ranked ones.

The highest rated site using Twilio is twilio.com.

#WebsiteRankCountryLanguage
1 twilio.com #488 United States English
2 ikman.lk #4,470 Sri Lanka English
3 nequi.com.co #5,271 Colombia Spanish
4 hackerrank.com #5,436 American English
5 kpn.com #8,086 Netherlands Dutch
6 unipin.com #9,010 Indonesia Indonesian
7 i**s.com #9,034 United States English
8 openrent.co.uk #9,142 United Kingdom English
9 uhaul.com #9,268 United States English
10 absa.co.za #12,937 South Africa English
11 albertsons.com #13,608 United States English
12 truecar.com #14,418 United States American English
13 99freelas.com.br #15,859 Brazil Brazilian Portuguese
14 onlyoffice.com #16,469 Latvia English
15 peakdesign.com #16,606 English
16 delonghi.com #17,109 United States American English
17 aritzia.com #17,528 Canada Canadian English
18 counselear.com #17,547 English
19 burberry.com #19,659 United Kingdom British English
20 therapyportal.com #20,278 United States American English

📈 Usage Statistics

Most of the sites that use Twilio:

Most of the sites using Twilio are from the United States, Germany, and the United Kingdom.

  • United States 38.3%
  • Germany 10.5%
  • United Kingdom 8.7%
  • Australia 5.3%
  • Iran 4.4%
  • France 3.6%
  • Canada 2.7%
  • Netherlands 2.7%
  • Austria 1.8%
  • Other 22%

Most Twilio users speak English, German, or Persian.

  • English 70.3%
  • German 10%
  • Persian 6.2%
  • French 3.3%
  • Spanish 3.2%
  • Dutch 1.6%
  • Portuguese 1.3%
  • Italian 0.7%
  • Polish 0.6%
  • Other 2.8%

The Twilio CPaaS provider is especially popular on .com, .de, and .org top-level domains.

  • .com 53.8%
  • .de 7%
  • .org 5%
  • .co.uk 3.5%
  • .gov.au 2.9%
  • .co 2%
  • .ca 1.8%
  • .ir 1.7%
  • .net 1.3%
  • Other 21%

The primary market segments for websites utilizing Twilio include business, marketing and merchandising, and finance and banking.

  • Business 15.6%
  • Marketing/Merchandising 13.9%
  • Finance/Banking 13.1%
  • Online Shopping 7.2%
  • Internet Services 5.1%
  • Real Estate 5.1%
  • Health 4.2%
  • Education/Reference 3.4%
  • Motor Vehicles 3%
  • Other 29.4%

🕵️ Similar Technologies

These are some of the best Twilio alternatives.

RankName
1
Dotdigital
London, United Kingdom

A marketing automation platform for email, SMS, and chat channels that also provides personalization and communications-platform-as-a-service capabilities.

$187+/month
4
Infobip
London, United Kingdom

A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

€39+/month
24
Wunderkind
New York, United States

A performance marketing platform that uses identity data and AI decisioning to help brands, publishers, and advertisers recognize users and deliver personalized messages across digital channels.

$$$
26
Braze
New York, United States

A customer engagement platform that helps brands create personalized, targeted campaigns and orchestrated interactions across multiple channels.

$30,000+/year
71
Batch
Paris, France

A customer engagement platform that enables organizations to collect and activate customer data to automate personalized marketing campaigns across multiple channels.

Free€1,000+/month

🆚 Compare Alternatives

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💬 Frequently Asked Questions

What is the company behind Twilio?

Twilio is owned by Twilio Inc., headquartered in San Francisco, California, United States.

Does Twilio offer a free plan?

Yes, there is a free version with limited functionality.

How much does it cost?

Twilio is priced from $250 per month for the Production plan.

Is there a free trial available?

Yes, there is a free trial, so you can test it before purchasing.

Which country uses Twilio the most?

The majority of Twilio users are from the United States.

Who uses Twilio?

According to our data, Twilio is used on hundreds of sites, including such established ones as ikman.lk, nequi.com.co, and hackerrank.com.

Is Twilio used on government websites?

Overall, we found Twilio on 21 government sites in Australia.

How does Twilio stack up against the competition?

Twilio is one of the most popular CPaaS providers, second only to Dotdigital.

What are the alternatives to Twilio?

Alternatives and possible competitors to Twilio may include Batch, Dotdigital, and Infobip.

👉 See Also

🗃️ About This Data