π LiveChat vs. Twilio Flex
Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.
LiveChat
Twilio FlexType
Live chat software
Contact center platform
About
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
WhatsAppHeadquarters
WrocΕaw, Poland
San Francisco, California, United States
Pricing
Free version βFree 14-day trial
Starter
(100 visitors) $228/user/year
(100 visitors) $228/user/year
Team
(400 visitors) $588/user/year
(400 visitors) $588/user/year
Business
(1K visitors) $948/user/year
(1K visitors) $948/user/year
AI ChatBot $624+/year
Free version βFree trial for 5,000 free active user hours
User + usage $35+/user/month
Named user pricing $150/named user/month
Active user hour pricing $1+/active user/hour
Agent Copilot $0.005/message
Categories
Live Chats βΊ Rank #3
Live Chats βΊ Rank #119
Customer Support βΊ Rank #2
Contact Centers βΊ Rank #15
Popularity
Determined by the number of sites using each technology.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
United States
Indonesia
United Kingdom
Australia
Germany
Poland
Canada
Cambodia
Netherlands
France
Awards
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
- π₯ Most popular in Cambodia in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Business
Online Shopping
Marketing/Merchandising
Internet Services
Real Estate
Travel
Education/Reference
Software/Hardware
Health
Fashion/Beauty
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Text company profileποΈ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites. However, data for Twilio Flex is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.