🆚 Five9 vs. Twilio Flex
Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.
Five9
Twilio FlexType
Contact center platform
Contact center platform
About
Five9 is a cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.
It provides voice AI agents built on multi-agent orchestration, strips sensitive data before it reaches the underlying model, includes governance tools for guardrails and hallucination detection, offers pre-built AI agent templates for industry verticals, and integrates with 
Salesforce, 
Microsoft Dynamics, 
NetSuite, and 
Zendesk.
WhatsAppHeadquarters
San Ramon, California, United States
San Francisco, California, United States
Pricing
Free version ❌
Digital
(Digital-only) $1,428/year
(Digital-only) $1,428/year
Core
(Voice-only) $1,428/year
(Voice-only) $1,428/year
Premium
(Digital + Voice) Custom
(Digital + Voice) Custom
Free version ❌Free trial for 5,000 free active user hours
User + usage $35+/user/month
Named user pricing $150/named user/month
Active user hour pricing $1+/active user/hour
Agent Copilot $0.005/message
Categories
Popularity
Determined by the number of sites using each technology.
Total websites
Market share
Contact Centers
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
United States
Canada
United Kingdom
Australia
Colombia
Germany
France
Ireland
Netherlands
Qatar
Awards
- 🥈 Second most popular in the United States in the Contact Centers category.
- ⬆️ 30th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Business
Marketing/Merchandising
Finance/Banking
Online Shopping
Education/Reference
Health
Internet Services
Software/Hardware
Entertainment
Non-Profit/Advocacy/NGO
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,976,354 websites. However, data for Twilio Flex is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.