🆚 Dialpad vs. Five9
Dialpad
Five9Type
About
Dialpad is agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform.
It provides DialpadGPT, a proprietary LLM trained on business conversations, autonomous AI agents that resolve requests such as orders and refunds and hand off to humans with full context, real-time transcription with sentiment analysis and keyword-triggered coaching cards, no-code agent building, and workforce management that schedules AI agents alongside human staff.
Five9 is a cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.
It provides voice AI agents built on multi-agent orchestration, strips sensitive data before it reaches the underlying model, includes governance tools for guardrails and hallucination detection, offers pre-built AI agent templates for industry verticals, and integrates with 
Salesforce, 
Microsoft Dynamics, 
NetSuite, and 
Zendesk.
Headquarters
Pricing
(AI-powered communications) $15+/user/month
(sales outbound solution) $39+/user/month
(contact center solution) $89+/user/month
(Digital-only) $1,428/year
(Voice-only) $1,428/year
(Digital + Voice) Custom
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in the United States in the Contact Centers category.
- ⬆️ 28th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,896,634 websites. However, data for Dialpad is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.