⚡ Contact Center Platforms in the United States

Contact Center as a Service (CCaaS) platforms are cloud-based systems that manage customer interactions across voice, digital, and social channels.

The United States of America (USA) is a North American country with a population of over 341 million people.

According to our research, contact center platforms are detected on 0.2% of websites from the United States.

Statistics based on 663K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top contact center platforms in the United States in 2026, based on market share.

The most popular is Nice CXone with a share of 26.9%, followed by Five9 with 25.7% and Genesys Cloud CX with 23.6%.

Nice CXone 26.9%
Five9 25.7%
Genesys Cloud CX 23.6%
Gladly 14%
RingCentral 9.7%
Talkdesk 2.2%
Amazon Connect Customer 2%
Dialpad 1.7%
8x8 1.2%
Khoros 1%
UJET 0.9%
Sprinklr Service 0.7%
Gemini Enterprise for CX 0.1%
Infobip 0.1%

🚀 Highlights

Here is a list of the top platforms that are more popular in the United States than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Nice CXone ^(-2)
4. Gladly ^(-1)
10. Khoros ^(-1)

✨ Best Contact Center Platforms

Below is a more detailed list of 15 contact center platforms used on sites from the United States, ranked by their market share.

Rank	Name	Market share
1	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	26.9%
2	Five9 San Ramon, California, United States A cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation. $119+/month	25.7%
3	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	23.6%
4	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	14%
5	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	9.7%
⏳	Talkdesk Palo Alto, California, United States A CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support. $25+/user/month	2.2%
⏳	Amazon Connect Customer Seattle, Washington, United States A cloud-based Contact Center as a Service platform that provides omnichannel customer engagement and AI-powered agentic capabilities. $0.010+/message	2%
⏳	Dialpad San Ramon, California, United States Agentic AI-powered contact center software that combines customer service, outbound sales, and unified communications in a single platform. $15+/user/month	1.7%
⏳	8x8 Campbell, California, United States An AI-powered contact center platform that combines omnichannel customer service and unified communications. $$$	1.2%
10	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	1%
⏳	UJET San Francisco, California, United States An AI-powered cloud contact center platform built for omnichannel voice and digital engagement. $65+/user/month	0.9%
12	Sprinklr Service New York, United States An AI-powered customer service platform that unifies customer interactions across voice, digital, and social channels. $249/seat/month	0.7%
⏳	Gemini Enterprise for CX Mountain View, California, United States An end-to-end platform that combines Google's conversational AI products with omnichannel contact center as a service functionality. $0.50+/session	0.1%
14	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.1%
⏳	Vonage Holmdel, New Jersey, United States A cloud-based Contact Center as a Service platform. $$$	0.07%

👉 See Also

🌎 Contact Centers in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 663,079 websites from the United States.
We currently track the presence of 16 contact center platforms across the web.
Of these, 15 were detected on websites from the United States.
Statistics were last calculated on October 18, 2026.
For more details, see our methodology and disclaimer.