⚡ Contact Center Platforms in Brazil

Contact Center as a Service (CCaaS) platforms are cloud-based systems that manage customer interactions across voice, digital, and social channels.

Brazil is a South American country with a population of around 217 million people.

According to our research, contact center platforms are detected on 0.04% of websites from Brazil.

Statistics based on 77K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top contact center platforms in Brazil in 2026, based on market share.

The most popular is Genesys Cloud CX, which dominates the market with a substantial 63.3% share.
It is followed by Infobip with 23.3% and Nice CXone with 6.7%.

Genesys Cloud CX 63.3%
Infobip 23.3%
Nice CXone 6.7%
Gemini Enterprise for CX 3.3%
Talkdesk 3.3%

🚀 Highlights

Here is a list of the top platforms that are more popular in Brazil than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Infobip ^(-6)

✨ Best Contact Center Platforms

Below is a more detailed list of 5 contact center platforms used on sites from Brazil, ranked by their market share.

Rank	Name	Market share
1	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	63.3%
2	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	23.3%
3	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	6.7%
⏳	Gemini Enterprise for CX Mountain View, California, United States An end-to-end platform that combines Google's conversational AI products with omnichannel contact center as a service functionality. $0.50+/session	3.3%
⏳	Talkdesk Palo Alto, California, United States A CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support. $25+/user/month	3.3%

👉 See Also

🌎 Contact Centers in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 77,358 websites from Brazil.
We currently track the presence of 16 contact center platforms across the web.
Of these, 5 were detected on websites from Brazil.
Statistics were last calculated on October 18, 2026.
For more details, see our methodology and disclaimer.