🆚 Gemini Enterprise for CX vs. Twilio Flex

Statistics for Gemini Enterprise for CX are still being collected and do not yet reflect its full market share.

Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.

Gemini Enterprise for CX

Twilio Flex

Type

Contact center platform

About

Gemini Enterprise for Customer Experience is an end-to-end platform that combines Google's conversational AI products with omnichannel contact center as a service (CCaaS) functionality.

It provides CX Agent Studio, a Gemini-powered low-code visual builder with 35 pre-built agent templates for creating multilingual and multimodal AI agents that handle chat, voice, and images and speak in human-like voices in over 40 languages.

Headquarters

Mountain View, California, United States

San Francisco, California, United States

Website

cloud.google.com

twilio.com/en-us/flex #488

Pricing

Free version ❌

CX Agent Studio Chat $0.50/session
Voice $0.50/session

Free version ❌Free trial for 5,000 free active user hours

User + usage $35+/user/month

Named user pricing $150/named user/month

Active user hour pricing $1+/active user/hour

Agent Copilot $0.005/message

Popularity

Determined by the number of sites using each technology.

Total websites

Market share

Contact Centers

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

United States

Australia

United Kingdom

France

Germany

Chile

Thailand

Brazil

Pakistan

Russia

Popularity by domain category

Determined by the number of sites in each category.

Marketing/Merchandising

Online Shopping

Internet Services

Business

Finance/Banking

Software/Hardware

Major Global Religions

Government/Military

Non-Profit/Advocacy/NGO

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#410

#2,494

#2,761

costcobusinessdelivery.com

#27,009

View more ➝

Name

Rank

#31,105

#43,613

#62,933

#62,978

#64,061