🆚 Genesys Cloud CX vs. Nice CXone
- 📈 Genesys Cloud CX is three times more popular than Nice CXone.
- 🌍 Genesys Cloud CX is more popular in Germany, Australia, and the United Kingdom.
- 🌎 Nice CXone is more popular in the United States.
Type
About
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, 
Zendesk, and Salesloft, available through the AppFoundry marketplace.
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Headquarters
Pricing
(voice) $900/user/year
(+ digital channels) $1,380/user/year
(+ workforce tools) $1,860/user/year
(+ more AI) $2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 7th most popular in Germany in the Customer Support category.
- ⭐ 7th most popular in Spain in the Customer Support category.
- ⭐ 8th most popular in Australia in the Customer Support category.
- ⭐ 10th most popular in Germany in the Conversion Optimization category.
- 🔥 11st most popular in Germany in the Live Chats category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- ⬆️ 24th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.