🆚 Genesys Cloud CX vs. Khoros
- 📈 Genesys Cloud CX is much more popular than Khoros.
- 🌍 Genesys Cloud CX is more popular in all countries.
KhorosType
About
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, 
Zendesk, and Salesloft, available through the AppFoundry marketplace.
Khoros is an all-in-one digital contact center platform designed for enterprise-scale customer engagement.
It provides a unified agent desktop that consolidates messaging, social, chat, email, and voice channels, includes a drag-and-drop conversational AI builder, supports AI-driven automation for routing and agent assistance, and delivers analytics with SLA and KPI tracking.
Headquarters
Pricing
(voice) $900/user/year
(+ digital channels) $1,380/user/year
(+ workforce tools) $1,860/user/year
(+ more AI) $2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 7th most popular in Germany in the Customer Support category.
- ⭐ 7th most popular in Spain in the Customer Support category.
- ⭐ 8th most popular in Australia in the Customer Support category.
- ⭐ 10th most popular in Germany in the Conversion Optimization category.
- 🔥 11st most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.