⚡ Live Chat Software in the Netherlands

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The Netherlands is a Western European country with a population of over 17.8 million people.

According to our data, live chat software is used on 3.3% of websites from the Netherlands.

Statistics based on 100K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the Netherlands in 2026, based on market share.

The most popular is Tawk.to with a share of 19.1%, followed by Zendesk Chat with 15.8% and Trengo with 9.3%.

Tawk.to 19.1%
Zendesk Chat 15.8%
Trengo 9.3%
Intercom 5.1%
Tidio 4.8%
LiveChat 4.1%
Smartsupp 3.8%
Shopify Inbox 3.7%
Freshchat 3.5%
HubSpot Chat 3.2%
Belco 3.1%
Crisp 3.1%
Gorgias 2.6%
Zoho SalesIQ 2.6%
Other 16.2%

🚀 Highlights

Here is a list of the top solutions that is more popular in the Netherlands than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Trengo ^(-42)
4. Intercom ^(-3)
7. Smartsupp ^(-4)
9. Freshchat ^(-7)
10. HubSpot Chat ^(-5)
11. Belco ^(-76)
16. Help Scout ^(-2)
18. Sunshine Conversations ^(-15)
19. Chatbase ^(-4)
21. Azure AI Bot Service ^(-21)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 79 live chat software solutions used on sites from the Netherlands, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	19.1%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	15.8%
3	Trengo Utrecht, Netherlands A customer engagement platform that combines multiple communication channels into one shared inbox. $209+/month	9.3%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	5.1%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.8%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	4.1%
7	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3.8%
8	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	3.7%
9	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.5%
10	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	3.2%
11	Belco Leeuwarden, Netherlands A Dutch customer service software that allows users to manage multiple communication channels in one solution. €50+/month	3.1%
12	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.1%
13	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	2.6%
14	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.6%
15	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.3%
16	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.9%
17	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.9%
18	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.3%
19	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.3%
20	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.3%
21	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	1.2%
22	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1%
23	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1%
24	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	0.9%
25	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.8%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 100,120 websites from the Netherlands.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 79 were detected on websites from the Netherlands.
Statistics were last calculated on June 19, 2026.
For more details, see our methodology and disclaimer.