🆚 Intercom vs. Olark

📈 Intercom is four times more popular than Olark.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Olark is more popular in Argentina, Peru, and Iceland.

Statistics based on 3.5M+ analyzed websites. About this data

Intercom

Olark

Type

Live chat software

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Olark is a live chat application for websites that provides customer communication, analytics, and AI chatbot tools.

It includes real-time chat, automated messaging, searchable chat transcripts, customer satisfaction tracking, pre-chat forms, canned responses, and team management features such as chat routing and shared shortcuts.

Headquarters

San Francisco, California, United States

San Jose, California, United States

Website

intercom.com #1,271

olark.com #419,306

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ❌Free 14-day trial

Per seat$29+/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 4 times more popular than Olark.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Olark is more popular in Argentina, Peru, and Iceland.

United States

United Kingdom

Australia

Canada

Germany

France

Netherlands

Sweden

Brazil

Ireland

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

⭐ 10th most popular in the United States in the Live Chats category.
⭐ 10th most popular in Switzerland in the Live Chats category.
🔥 11st most popular in New Zealand in the Live Chats category.
🔥 14th most popular in Canada in the Live Chats category.
🔥 16th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Olark in all market segments.

Business

Internet Services

Marketing/Merchandising

Online Shopping

Software/Hardware

Education/Reference

Health

Finance/Banking

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#12

#81

#145

#165

#378

Name

Rank

#484

#556

#5,681

#5,899

#6,933