🆚 Gainsight vs. Intercom

📈 Intercom is much more popular than Gainsight.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Gainsight is more popular in Norway.

Statistics based on 3.3M+ analyzed websites. About this data

Gainsight

Intercom

Type

Digital adoption platform

Live chat software

About

Gainsight is a customer success platform that analyzes churn, improves retention, and measures the value of customer success initiatives.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

San Francisco, California, United States

Website

gainsight.com #5,513

intercom.com #1,271

Pricing

Free version ❌

$10,000+/year

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 7 times more popular than Gainsight.

Total websites

Market share

Digital Adoption

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Gainsight is more popular in Norway.

United States

United Kingdom

Australia

Canada

Germany

France

Netherlands

Sweden

Norway

Spain

Awards

🥇 Most popular in Norway in the Digital Adoption category.
🥈 Second most popular in Sweden in the Digital Adoption category.
🥈 Second most popular in Canada in the Digital Adoption category.
🥈 Second most popular in Germany in the Digital Adoption category.

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, Internet services, and marketing and merchandising, while Gainsight is more commonly used on non-profit, advocacy and NGO sites.

Business

Internet Services

Marketing/Merchandising

Software/Hardware

Online Shopping

Education/Reference

Health

Finance/Banking

Travel

Non-Profit/Advocacy/NGO

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#2,202

#3,646

#12,040

#12,781

#14,283

Name

Rank

#12

#165

#378

#1,053

#1,454