🆚 Intercom vs. WhatsApp

📈 WhatsApp is much more popular than Intercom.
🌎 WhatsApp is more popular in Brazil, India, and Russia.
🌍 Intercom is more popular in Sweden, Norway, and Saint Vincent and the Grenadines.

Statistics based on 3.7M+ analyzed websites. About this data

Intercom

Type

Live chat software

Instant messaging app

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

WhatsApp is a cross-platform instant messaging and Voice over IP (VoIP) service owned by Meta that enables private messaging, media sharing, and internet-based voice and video communication.

It allows users to send text and voice messages, share photos, videos, documents, and locations, and make voice and video calls including group calls. It also supports end-to-end encryption and provides a Business API for large-scale messaging and automation.

Headquarters

San Francisco, California, United States

Menlo Park, California, United States

Website

intercom.com #1,271

whatsapp.com #48

Pricing

Free version ❌Free 14-day trial

Essential (per seat) $39/month

Advanced (per seat) $99/month

Expert (per seat) $139/month

Free ✔️ + $$$

WhatsApp Business, US rate per conversation Free version ✔️ 1,000 free service conversations/month
Marketing $0.025
Authentication $0.0135
Utility $0.004
Service $0

Popularity

Determined by the number of sites using each technology.

The WhatsApp instant messaging app is 19 times more popular than Intercom.

Total websites

Market share

Popularity by country

Determined by the number of sites detected from each country.

WhatsApp is more popular in Brazil, India, and Russia, while Intercom is more popular in Sweden, Norway, and Saint Vincent and the Grenadines.

Brazil

India

Russia

Spain

Turkey

Indonesia

Italy

Thailand

United States

Argentina

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.

🥇 Most popular in Brazil in the Instant Messaging category.
🥇 Most popular in India in the Instant Messaging category.
🥇 Most popular in Spain in the Instant Messaging category.
🥇 Most popular in Turkey in the Instant Messaging category.
🥇 Most popular in Indonesia in the Instant Messaging category.

Popularity by domain category

Determined by the number of sites in each category.

WhatsApp is more popular than Intercom in all market segments.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Travel

Education/Reference

Fashion/Beauty

Health

Software/Hardware

Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#145

#165

#363

#378

#1,053

Name

Rank

#85

#434

#597

#627

#655