⚡ Live Chat Software in the Czech Republic

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

The Czech Republic is a Central European country with a population of around 10.5 million people.

According to our data, live chat software is used on 5% of websites from the Czech Republic.

Statistics based on 38K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in the Czech Republic in 2026, based on market share.

The most popular is Smartsupp, which dominates the market with an overwhelming 60.6% share.
It is followed by Zendesk Chat with 8.6% and Tawk.to with 7.6%.

Smartsupp 60.6%
Zendesk Chat 8.6%
Tawk.to 7.6%
Daktela 4.6%
Provide Support 2.4%
Intercom 1.7%
Crisp 1.4%
Shopify Inbox 1.2%
JivoChat 1.2%
LiveChat 1.1%
Chatbase 1.1%
Botpress 1%
Chaty 1%
Freshchat 0.9%
Other 5.6%

🚀 Highlights

Here is a list of the top solutions that is more popular in the Czech Republic than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Smartsupp ^(-10)
4. Daktela ^(-63)
5. Provide Support ^(-31)
6. Intercom ^(-1)
7. Crisp ^(-3)
11. Chatbase ^(-12)
12. Botpress ^(-43)
14. Freshchat ^(-2)
16. Chatwoot ^(-19)
17. Voiceflow ^(-39)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 58 live chat software solutions used on sites from the Czech Republic, ranked by their market share.

Rank	Name	Market share
1	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	60.6%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	8.6%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	7.6%
4	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	4.6%
5	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	2.4%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.7%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.4%
8	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	1.2%
9	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	1.2%
10	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.1%
11	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.1%
12	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$89+/month	1%
13	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1%
14	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.9%
15	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	0.8%
16	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.7%
17	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.7%
18	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.5%
19	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.5%
20	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.4%
21	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.4%
22	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.3%
23	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.3%
24	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	0.3%
25	Emplifi Columbus, Ohio, United States An unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. $2,400+/year	0.3%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 38,495 websites from the Czech Republic.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 58 were detected on websites from the Czech Republic.
Statistics were last calculated on June 19, 2026.
For more details, see our methodology and disclaimer.