⚡ Live Chat Software in Russia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Russia is a Eurasian country with a population of around 144 million people.

According to our data, live chat software is used on 7.2% of websites from Russia.

Statistics based on 91K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Russia in 2026, based on market share.

The most popular is JivoChat, which dominates the market with an overwhelming 54% share.
It is followed by EnvyBox with 13.3% and Callibri with 12.3%.

JivoChat 54%
EnvyBox 13.3%
Callibri 12.3%
CoMagic 6.9%
Talk-me 6.2%
Venyoo 3.1%
Chatra 2%
Cleversite 1.9%
Chat2Desk 1.3%
Chaty 1.1%
Tawk.to 1.1%
GetButton 0.8%
Intercom 0.5%
Zendesk Chat 0.4%
Crisp 0.3%

🚀 Highlights

Here is a list of the top solutions that is more popular in Russia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. JivoChat ^(-3)
2. EnvyBox ^(-28)
3. Callibri ^(-29)
4. CoMagic ^(-39)
5. Talk-me ^(-36)
6. Venyoo ^(-53)
7. Chatra ^(-21)
8. Cleversite ^(-67)
9. Chat2Desk ^(-72)
17. Chatwoot ^(-18)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 47 live chat software solutions used on sites from Russia, ranked by their market share.

Rank	Name	Market share
1	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	54%
2	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	13.3%
3	Callibri Yekaterinburg, Russia A Russian lead management platform unifying marketing analytics (call/email tracking, end-to-end analytics), multichannel communications (chat, callback, social/messenger), and lead automation.	12.3%
4	CoMagic Moscow, Russia An omnichannel communication platform with capabilities for analyzing website visitors and the effectiveness of advertising campaigns.	6.9%
5	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	6.2%
6	Venyoo Tatarstan, Russia A Russian live chat and lead engagement service designed for real-time communication between businesses and website visitors. 53 RUB+/month	3.1%
7	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	2%
8	Cleversite Tula, Russia A Russian website chat service that enables businesses to communicate with visitors through real-time online chat and callback tools. Free825 RUB+/operator/month	1.9%
9	Chat2Desk Saint Petersburg, Russia A chat center for websites with integrations with WhatsApp, Instagram, Telegram, Facebook and desktop, iOS and Android software for operators. Free$10+/month	1.3%
10	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.1%
11	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	1.1%
12	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	0.8%
13	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	0.5%
14	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	0.4%
15	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	0.3%
16	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	0.3%
17	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.3%
18	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.2%
19	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	0.1%
20	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.09%
21	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.09%
22	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.09%
23	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.08%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.06%
⏳	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.06%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 91,965 websites from Russia.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 47 were detected on websites from Russia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.