⚡ Live Chat Software in Ukraine

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Ukraine is an Eastern European country with a population of around 38 million people.

According to our data, live chat software is used on 3.9% of websites from Ukraine.

Statistics based on 35K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Ukraine in 2026, based on market share.

The most popular is JivoChat with an impressive share of 30.8%, followed by Tawk.to with 18.9% and HelpCrunch with 18.3%.

JivoChat 30.8%
Tawk.to 18.9%
HelpCrunch 18.3%
Chaty 6.9%
Tidio 3%
LiveChat 2.4%
Call Now Button 2.2%
Zendesk Chat 2.1%
GetButton 1.8%
Chatra 1.7%
Crisp 1.7%
EnvyBox 1.3%
Intercom 1.3%
Chatwoot 1%
Other 6.4%

🚀 Highlights

Here is a list of the top solutions that is more popular in Ukraine than worldwide.
Differences between global and country rankings are shown in parentheses.

1. JivoChat ^(-6)
3. HelpCrunch ^(-53)
4. Chaty ^(-5)
7. Call Now Button ^(-6)
9. GetButton ^(-7)
10. Chatra ^(-21)
12. EnvyBox ^(-17)
14. Chatwoot ^(-18)
18. Talk-me ^(-32)
20. Chatway ^(-23)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 49 live chat software solutions used on sites from Ukraine, ranked by their market share.

Rank	Name	Market share
1	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	30.8%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	18.9%
3	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	18.3%
4	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	6.9%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	3%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	2.4%
7	Call Now Button Amsterdam, Netherlands A WordPress plugin that adds a floating click-to-call button to a website, allowing mobile visitors to initiate phone calls with one tap. FreeOpen source$49.90/year	2.2%
8	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	2.1%
9	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	1.8%
10	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	1.7%
11	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.7%
12	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	1.3%
13	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.3%
14	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1%
15	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	1%
16	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1%
17	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.9%
18	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. Free110 RUB+/month	0.7%
19	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	0.7%
20	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	0.5%
21	Venyoo Tatarstan, Russia A Russian live chat and lead engagement service designed for real-time communication between businesses and website visitors. 53 RUB+/month	0.5%
22	ElevenLabs New York, United States An AI audio platform specializing in natural-sounding speech synthesis, text-to-speech, speech-to-text, voice generation, conversational AI, and automated dubbing. Free$5+/month	0.4%
23	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	0.3%
24	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.3%
25	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.2%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 35,275 websites from Ukraine.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 49 were detected on websites from Ukraine.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.