⚡ Live Chat Software in Ukraine

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Ukraine is an Eastern European country with a population of around 38 million people.

According to our data, live chat software is used on 3.9% of websites from Ukraine.

Statistics based on 33K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Ukraine in 2026, based on market share.

The most popular is JivoChat with an impressive share of 38.1%, followed by Tawk.to with 17.8% and HelpCrunch with 16.4%.

JivoChat 38.1%
Tawk.to 17.8%
HelpCrunch 16.4%
Chaty 5.3%
Tidio 2.9%
Zendesk Chat 2.5%
GetButton 2.4%
Chatra 2.1%
LiveChat 1.8%
EnvyBox 1.8%
Intercom 1.7%
Crisp 1.4%
Zoho SalesIQ 0.9%
Smartsupp 0.8%
Other 4.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Ukraine than worldwide.
Differences between global and country rankings are shown in parentheses.

1. JivoChat ^(-3)
3. HelpCrunch ^(-47)
4. Chaty ^(-4)
7. GetButton ^(-5)
8. Chatra ^(-20)
10. EnvyBox ^(-20)
15. Chatwoot ^(-20)
16. Talk-me ^(-25)
18. Venyoo ^(-41)
19. Cleversite ^(-56)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 46 live chat software solutions used on sites from Ukraine, ranked by their market share.

Rank	Name	Market share
1	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	38.1%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	17.8%
3	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	16.4%
4	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	5.3%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	2.9%
6	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	2.5%
7	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	2.4%
8	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	2.1%
9	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.8%
10	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	1.8%
11	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1.7%
12	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.4%
13	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.9%
14	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.8%
15	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.8%
16	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	0.7%
17	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.7%
18	Venyoo Tatarstan, Russia A Russian live chat and lead engagement service designed for real-time communication between businesses and website visitors. 53 RUB+/month	0.5%
19	Cleversite Tula, Russia A Russian website chat service that enables businesses to communicate with visitors through real-time online chat and callback tools. Free825 RUB+/operator/month	0.3%
20	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.3%
21	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	0.3%
22	Callibri Yekaterinburg, Russia A Russian lead management platform unifying marketing analytics (call/email tracking, end-to-end analytics), multichannel communications (chat, callback, social/messenger), and lead automation.	0.2%
23	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	0.2%
24	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.2%
25	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.2%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 33,827 websites from Ukraine.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 46 were detected on websites from Ukraine.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.