🆚 Chatwoot vs. Zendesk

📈 Zendesk is much more popular than Chatwoot.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Chatwoot is more popular in Myanmar, Mongolia, and Belarus.

Statistics based on 3.8M+ analyzed websites. About this data

Chatwoot

Zendesk

Type

Live chat software

Customer relationship management system

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Francisco, California, United States

Website

chatwoot.com #52,715

zendesk.com #304

Pricing

Self-hosted Free version ✔️ Community Edition, open source
Premium Support $228/agent/year
Enterprise Edition $1,188/agent/year

Cloud Free version ✔️ Hacker (2 agents, 500 conversations per month)
Startups $228/agent/year
Business $468/agent/year
Enterprise $1,188/agent/year

Free version ❌Free 14-day trial

Customer Service Support Team $228/agent/year
Suite Team $660/agent/year
Suite Professional $1,380/agent/year
Suite Enterprise $2,028/agent/year

Employee Service Suite Team $348/agent/year
Suite Growth $708/agent/year
Suite Professional $1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 24 times more popular than Chatwoot.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Chatwoot is more popular in Myanmar, Mongolia, and Belarus.

United States

United Kingdom

Australia

Netherlands

France

Germany

Brazil

Spain

Italy

Canada

Awards

🥉 Third most popular in Brazil in the Customer Support category.
⭐ 7th most popular in Brazil in the Live Chats category.
🔥 11st most popular in the United Kingdom in the Customer Support category.

🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the Customer Support category.
🥇 Most popular in the Netherlands in the Customer Support category.
🥇 Most popular in France in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Chatwoot in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Education/Reference

Travel

Health

Sports

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#5,147

#20,264

#21,072

#21,765

#28,096

Name

Rank

#38

#46

#136

#139

#152