⚡ Live Chat Software in Romania

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Romania is a Southeastern European country with a population of around 19 million people.

According to our data, live chat software is used on 5.2% of websites from Romania.

Statistics based on 15K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Romania in 2026, based on market share.

The most popular is Tawk.to with an impressive share of 34.7%, followed by Zendesk Chat with 15.8% and Smartsupp with 7.2%.

Tawk.to 34.7%
Zendesk Chat 15.8%
Smartsupp 7.2%
Tidio 6.3%
Chaty 5.1%
GetButton 4%
LiveChat 3.8%
Crisp 3.1%
Intercom 2.8%
JivoChat 2.5%
Salesforce Chat 2.2%
Daktela 1.9%
Boost 1.2%
Azure AI Bot Service 1.1%
Other 8.3%

🚀 Highlights

Here is a list of the top solutions that is more popular in Romania than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Smartsupp ^(-6)
4. Tidio ^(-1)
5. Chaty ^(-3)
6. GetButton ^(-6)
8. Crisp ^(-2)
11. Salesforce Chat ^(-2)
12. Daktela ^(-51)
13. Boost ^(-3)
14. Azure AI Bot Service ^(-25)
15. Chatbase ^(-8)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 47 live chat software solutions used on sites from Romania, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	34.7%
2	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	15.8%
3	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	7.2%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.3%
5	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	5.1%
6	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Messenger and allows them to initiate a conversation. $4.99+/month	4%
7	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.8%
8	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.1%
9	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.8%
10	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	2.5%
11	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	2.2%
12	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	1.9%
13	Boost Ho Chi Minh City, Vietnam An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising. $29+/month	1.2%
14	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	1.1%
15	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1%
16	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1%
17	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.9%
18	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.9%
19	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	0.7%
20	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	0.6%
21	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	0.6%
22	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	0.6%
23	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	0.6%
24	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.6%
25	Respond.io Hong Kong An AI-powered customer engagement platform that unifies all communication channels, including WhatsApp, Messenger, Instagram Business Chat, TikTok, Telegram, LINE, Viber, and more. $99+/month	0.5%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 15,488 websites from Romania.
We currently track the presence of 109 live chat software solutions across the web.
Of these, 47 were detected on websites from Romania.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.