⚡ Live Chat Software in Austria

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Austria is a Central European country with a population of over 9 million people.

According to our data, live chat software is used on 1.8% of websites from Austria.

Statistics based on 34K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Austria in 2026, based on market share.

The most popular is Zendesk Chat with a share of 10.5%, followed by Tawk.to with 9.1% and Lime Connect with 8.1%.

Zendesk Chat 10.5%
Tawk.to 9.1%
Lime Connect 8.1%
Azure AI Bot Service 7%
Chatbase 5.6%
LiveChat 4.9%
Intercom 4.1%
Tidio 4.1%
Salesforce Chat 3.8%
Shopify Inbox 3.7%
HubSpot Chat 3.5%
WP Social Ninja 3.2%
Zoho SalesIQ 2.7%
Smartsupp 2.7%
Other 26.8%

🚀 Highlights

Here is a list of the top solutions that is more popular in Austria than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
3. Lime Connect ^(-32)
4. Azure AI Bot Service ^(-42)
5. Chatbase ^(-14)
9. Salesforce Chat ^(-6)
11. HubSpot Chat ^(-3)
12. WP Social Ninja ^(-24)
18. Salesforce Enhanced Chat ^(-3)
19. Twilio ^(-20)
20. Microsoft Copilot Studio ^(-51)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 66 live chat software solutions used on sites from Austria, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	10.5%
2	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	9.1%
3	Lime Connect Cologne, Germany An AI-powered, GDPR-compliant live chat and customer messaging platform developed and hosted in Germany. Free$130+/month	8.1%
4	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	7%
5	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build AI agents to handle customer support, resolve issues, and take actions through conversations across chat, email, and voice. Free$40+/month	5.6%
6	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	4.9%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.1%
8	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	4.1%
9	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	3.8%
10	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	3.7%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$10+/seat/month	3.5%
12	WP Social Ninja Newark, Delaware, United States A plugin for WordPress that allows you to embed social feeds (Instagram, Facebook), reviews (Google Reviews, WooCommerce Reviews), and chat widgets into your website. Free$44/year	3.2%
13	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	2.7%
14	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	2.7%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	2.1%
16	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2.1%
17	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.9%
18	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.6%
19	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1.6%
20	Microsoft Copilot Studio Redmond, Washington, United States A low-code platform for building, customizing, and managing generative AI assistants called copilots. $30+/user/month	1.6%
21	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.4%
22	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	1.3%
23	Brevo Conversations Paris, France Brevo Conversations Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	1.3%
24	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1.3%
25	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	1.3%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 34,983 websites from Austria.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 66 were detected on websites from Austria.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.