⚡ Live Chat Software in Austria

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Austria is a Central European country with a population of over 9 million people.

According to our data, live chat software is used on 1.6% of websites from Austria.

Statistics based on 30K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Austria in 2026, based on market share.

The most popular is Zendesk Chat with a share of 11.1%, followed by Lime Connect with 9.7% and Tawk.to with 9.3%.

Zendesk Chat 11.1%
Lime Connect 9.7%
Tawk.to 9.3%
Azure AI Bot Service 7.6%
Tidio 6.2%
Chatbase 5.6%
Salesforce Chat 4.8%
Intercom 4.2%
Shopify Inbox 4%
LiveChat 3.8%
HubSpot Chat 3.6%
Zoho SalesIQ 3.2%
Smartsupp 3.2%
Crisp 2%
Other 21.7%

🚀 Highlights

Here is a list of the top solutions that is more popular in Austria than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk Chat ^(-1)
2. Lime Connect ^(-32)
4. Azure AI Bot Service ^(-38)
6. Chatbase ^(-17)
7. Salesforce Chat ^(-7)
11. HubSpot Chat ^(-4)
16. Twilio ^(-22)
17. Zammad ^(-58)
18. Microsoft Copilot Studio ^(-54)
19. Dynamics 365 Customer Service ^(-57)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 59 live chat software solutions used on sites from Austria, ranked by their market share.

Rank	Name	Market share
1	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	11.1%
2	Lime Connect Cologne, Germany An AI-powered, GDPR-compliant live chat and customer messaging platform developed and hosted in Germany. Free$130+/month	9.7%
3	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	9.3%
4	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	7.6%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.2%
6	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	5.6%
7	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	4.8%
8	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	4.2%
9	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	4%
10	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	3.8%
11	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	3.6%
12	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.2%
13	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	3.2%
14	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	2%
15	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.6%
16	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	1.6%
17	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	1.6%
18	Microsoft Copilot Studio Redmond, Washington, United States A graphical low-code tool for building and maintaining your own generative AI tools, called Copilots. $200+/month	1.4%
19	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	1.4%
20	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.2%
21	LivePerson New York, United States An AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Messenger and WhatsApp, and can scale to any number of conversations. $$$	1.2%
22	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.2%
23	Brevo Conversations Paris, France Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	1.2%
24	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1%
25	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	1%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 30,841 websites from Austria.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 59 were detected on websites from Austria.
Statistics were last calculated on June 20, 2026.
For more details, see our methodology and disclaimer.