🆚 Daktela vs. Five9
- 📈 Five9 is noticeably more popular than Daktela.
- 🌎 Five9 is more popular in the United States, Canada, and the United Kingdom.
- 🌍 Daktela is more popular in the Czech Republic, Slovakia, and Romania.
Statistics based on 3.3M+ analyzed websites. About this data
Type
Live chat software
Customer support technology
About
Daktela is a cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.
Five9 is a contact center solution with digital engagement, analytics, workforce optimization, AI and automation.
Headquarters
Prague, Czech Republic
San Ramon, California, United States
Pricing
Free version ❌
Contact Centre
Voice€30/user/month
Email€30/user/month
Webchat€12/user/month
SMS€12/user/month
AI Agents
Chatbot€200+/month
Voicebot€400/month
Emailbot€400/month
Workforce Management
Setup€300+
Agent€20/month
Free version ❌
Digital
(Digital-only)$1,428/year
(Digital-only)$1,428/year
Core
(Voice-only)$1,428/year
(Voice-only)$1,428/year
Premium
(Digital + Voice)Custom
(Digital + Voice)Custom
Categories
Live Chats › Rank #63
Live Chats › Rank #45
Customer Support › Rank #25
Customer Support › Rank #17
CRM › Rank #31
Popularity
Determined by the number of sites using each technology.
Five9 customer support technology is 1.9 times more popular than Daktela.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Five9 is more popular in the United States, Canada, and the United Kingdom, while Daktela is more popular in the Czech Republic, Slovakia, and Romania.
United States
Czech Republic
Slovakia
Canada
United Kingdom
Romania
Poland
Hungary
Germany
Switzerland
Awards
- 🥇 Most popular in Slovakia in the Customer Support category.
- 🥈 Second most popular in the Czech Republic in the Customer Support category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in the Czech Republic in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
- ⭐ 10th most popular in the United States in the Customer Support category.
- 🔥 14th most popular in Canada in the Customer Support category.
- ⬆️ 24th most popular in the United States in the Live Chats category.
- ⬆️ 25th most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Five9 is more popular among sites focused on business, marketing and merchandising, and finance and banking, while Daktela is more commonly used on online shopping, fashion and beauty, and restaurants sites.
Business
Online Shopping
Marketing/Merchandising
Finance/Banking
Education/Reference
Health
Fashion/Beauty
Internet Services
Software/Hardware
Entertainment
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros
Intercom🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.