🆚 Daktela vs. Infobip

📈 Daktela is twice as popular as Infobip.
🌍 Daktela is more popular in the Czech Republic, Slovakia, and Romania.
🌍 Infobip is more popular in the United Kingdom, Croatia, and Bosnia and Herzegovina.

Statistics based on 4M+ analyzed websites. About this data

Daktela

Infobip

Type

Contact center platform

CPaaS provider

About

Daktela is a cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module.

It provides a unified no-code builder for creating voicebots, chatbots, and email automations, native handovers to live agents with full conversation transcripts, a helpdesk and ticketing system, and support for messaging apps such as WhatsApp and Viber.

Infobip is a global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

Headquarters

Prague, Czech Republic

London, United Kingdom

Website

daktela.com #77,870

infobip.com #11,590

Pricing

Free version ❌Free 14-day trial

Contact Centre Voice €30/user/month
Email €30/user/month
Webchat €12/user/month
SMS €12/user/month

AI Agents Voicebot €200+/month
Chatbot €280+/month
Emailbot €200+/month

Workforce Management Setup €300+
Agent €20/month

Free version ❌Free 60-day trial

Conversations €39+/month

Answers €99+/month

Popularity

Determined by the number of sites using each technology.

The Daktela contact center platform is 2.3 times more popular than Infobip.

Total websites

Market share

Contact Centers

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Daktela is more popular in the Czech Republic, Slovakia, and Romania, while Infobip is more popular in the United Kingdom, Croatia, and Bosnia and Herzegovina.

Czech Republic

Slovakia

Romania

Poland

Hungary

United Kingdom

Croatia

Germany

Bosnia and Herzegovina

Brazil

Awards

🥇 Most popular in the Czech Republic in the Contact Centers category.
🥇 Most popular in Slovakia in the Contact Centers category.
🥈 Second most popular in Slovakia in the CRM category.
🥉 Third most popular in Slovakia in the Live Chats category.
⭐ 4th most popular in the Czech Republic in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Daktela is more popular among sites focused on online shopping, business, and fashion and beauty, while Infobip is more commonly used on finance and banking, Internet services, and real estate sites.

Online Shopping

Business

Finance/Banking

Fashion/Beauty

Marketing/Merchandising

Internet Services

Real Estate

Health

Software/Hardware

Restaurants

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#15,003

#20,164

#22,844

#24,045

#28,721

Name

Rank

#7,651

#11,590

#23,704

#28,097

#28,753