🆚 Infobip vs. Twilio Flex

Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.

Infobip

Twilio Flex

Type

CPaaS provider

Contact center platform

About

Infobip is a global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions.

Twilio Flex is a programmable cloud contact center platform built on Twilio's communication APIs for voice, messaging, and digital channels.

It supports inbound and outbound voice calling, SMS, WhatsApp, web chat, and email, as well as attribute-based routing by agent skills and customer data.

Headquarters

London, United Kingdom

San Francisco, California, United States

Website

infobip.com #11,590

twilio.com/en-us/flex #488

Pricing

Free version ❌Free 60-day trial

Conversations €39+/month

Answers €99+/month

Free version ❌Free trial for 5,000 free active user hours

User + usage $35+/user/month

Named user pricing $150/named user/month

Active user hour pricing $1+/active user/hour

Agent Copilot $0.005/message

Popularity

Determined by the number of sites using each technology.

Total websites

Market share

Live Chats

Contact Centers

Popularity by country

Determined by the number of sites detected from each country.

United States

Australia

United Kingdom

Croatia

Bosnia and Herzegovina

Brazil

Kuwait

Albania

Greece

Jordan

Popularity by domain category

Determined by the number of sites in each category.

Finance/Banking

Business

Marketing/Merchandising

Internet Services

Real Estate

Online Shopping

Education/Reference

Health

Recreation/Hobbies

Government/Military

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#7,651

#11,590

#23,704

#28,097

#28,753

Name

Rank

#31,105

#43,613

#62,933

#62,978

#64,061