🆚 Daktela vs. Twilio Flex
Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.
Daktela
Twilio FlexType
Contact center platform
Contact center platform
About
Daktela is a cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module.
It provides a unified no-code builder for creating voicebots, chatbots, and email automations, native handovers to live agents with full conversation transcripts, a helpdesk and ticketing system, and support for messaging apps such as 
WhatsApp and 
Viber.
Headquarters
Prague, Czech Republic
San Francisco, California, United States
Pricing
Free version ❌Free 14-day trial
Contact Centre
Voice €30/user/month
Email €30/user/month
Webchat €12/user/month
SMS €12/user/month
AI Agents
Voicebot €200+/month
Chatbot €280+/month
Emailbot €200+/month
Workforce Management
Setup €300+
Agent €20/month
Free version ❌Free trial for 5,000 free active user hours
User + usage $35+/user/month
Named user pricing $150/named user/month
Active user hour pricing $1+/active user/hour
Agent Copilot $0.005/message
Categories
Contact Centers › Rank #6
Contact Centers › Rank #15
Live Chats › Rank #73
Live Chats › Rank #120
CRM › Rank #34
Popularity
Determined by the number of sites using each technology.
Total websites
Market share
Contact Centers
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Czech Republic
Slovakia
Romania
United States
Poland
Australia
Germany
Hungary
United Kingdom
Switzerland
Awards
- 🥇 Most popular in the Czech Republic in the Contact Centers category.
- 🥇 Most popular in Slovakia in the Contact Centers category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
- ⭐ 4th most popular in the Czech Republic in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Finance/Banking
Travel
Software/Hardware
Restaurants
Internet Services
Government/Military
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites. However, data for Twilio Flex is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.