🆚 Daktela vs. Genesys Cloud CX
- 📈 Genesys Cloud CX is five times more popular than Daktela.
- 🌎 Genesys Cloud CX is more popular in the United States, Australia, and the United Kingdom.
- 🌍 Daktela is more popular in the Czech Republic, Slovakia, and Poland.
Type
About
Daktela is a cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, Zendesk, and Salesloft, available through the AppFoundry marketplace.
Headquarters
Pricing
(voice)$900/user/year
(+ digital channels)$1,380/user/year
(+ workforce tools)$1,860/user/year
(+ more AI)$2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in Slovakia in the Customer Support category.
- 🥈 Second most popular in the Czech Republic in the Customer Support category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in the Czech Republic in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
- ⭐ 4th most popular in Sweden in the Conversion Optimization category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in the United Arab Emirates in the Conversion Optimization category.
- ⭐ 6th most popular in New Zealand in the Customer Support category.
- ⭐ 6th most popular in the United Arab Emirates in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros
Boost.ai🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.