🆚 Five9 vs. Salesforce Chat
Salesforce Chat is much more popular than Five9.- Salesforce Chat is more popular in all countries.
Five9 is particularly popular in the United States.
Type
About
Five9 is a cloud contact center platform that provides omnichannel engagement, analytics, workforce optimization, and AI-powered automation.
It provides voice AI agents built on multi-agent orchestration, strips sensitive data before it reaches the underlying model, includes governance tools for guardrails and hallucination detection, offers pre-built AI agent templates for industry verticals, and integrates with Salesforce, 
Microsoft Dynamics, 
NetSuite, and 
Zendesk.
Salesforce Chat is a legacy live chat solution from Salesforce that was retired in February 2026.
The company now directs all users to Salesforce Enhanced Chat, formerly known as Messaging for In-App and Web, as its official replacement.
Headquarters
Pricing
(Digital-only) $1,428/year
(Voice-only) $1,428/year
(Digital + Voice) Custom
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in the United States in the Contact Centers category.
- ⬆️ 29th most popular in the United States in the Live Chats category.
- ⭐ 6th most popular in Japan in the Live Chats category.
- 🔥 12nd most popular in the United States in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- 🔥 13rd most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,046,631 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.