🆚 Salesforce Chat vs. Salesforce Enhanced Chat
- 📈 Salesforce Chat is noticeably more popular than Salesforce Enhanced Chat.
- 🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌎 Salesforce Enhanced Chat is more popular in Mexico, Tanzania, and Taiwan.
Type
About
Salesforce Chat is a live chat solution from 
Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.
It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 6th most popular in Japan in the Live Chats category.
- ⭐ 7th most popular in Austria in the Live Chats category.
- ⭐ 8th most popular in Switzerland in the Live Chats category.
- ⭐ 9th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
- 🔥 14th most popular in Brazil in the Live Chats category.
- 🔥 17th most popular in the United States in the Live Chats category.
- 🔥 18th most popular in Italy in the Live Chats category.
- 🔥 19th most popular in the United Kingdom in the Live Chats category.
- 🔥 19th most popular in Australia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Zendesk Chat
Intercom
Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.