🆚 Salesforce Chat vs. Zendesk Chat
- 📈 Zendesk Chat is five times more popular than Salesforce Chat.
- 🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Salesforce Chat is more popular in Tanzania, Belarus, and Azerbaijan.
Type
About
Salesforce Chat is a legacy live chat solution from 
Salesforce that was retired in February 2026.
The company now directs all users to Salesforce Enhanced Chat, formerly known as Messaging for In-App and Web, as its official replacement.
Zendesk Chat is a live chat solution included in 
Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.
It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 6th most popular in Japan in the Live Chats category.
- 🔥 11st most popular in the United States in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- 🔥 13rd most popular in Canada in the Live Chats category.
- 🥇 Most popular in Spain in the Live Chats category.
- 🥇 Most popular in Singapore in the Live Chats category.
- 🥇 Most popular in Denmark in the Live Chats category.
- 🥇 Most popular in Mexico in the Live Chats category.
- 🥇 Most popular in Bulgaria in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,823,966 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.