🆚 Genesys Cloud CX vs. Salesforce Chat
Salesforce Chat is twice as popular as Genesys Cloud CX.- Salesforce Chat is more popular in the United States, the United Kingdom, and the Netherlands.
Genesys Cloud CX is more popular in Germany, Australia, and Spain.
Type
About
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, 
SAP, Salesforce, 
Zendesk, and 
Salesloft.
Salesforce Chat is a legacy live chat solution from Salesforce that was retired in February 2026.
The company now directs all users to Salesforce Enhanced Chat, formerly known as Messaging for In-App and Web, as its official replacement.
Headquarters
Pricing
(voice) $900/user/year
(+ digital channels) $1,380/user/year
(+ workforce tools) $1,860/user/year
(+ more AI) $2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in Germany in the Contact Centers category.
- 🥇 Most popular in Australia in the Contact Centers category.
- 🥇 Most popular in the United Kingdom in the Contact Centers category.
- 🥇 Most popular in Sweden in the Contact Centers category.
- 🥇 Most popular in Spain in the Contact Centers category.
- ⭐ 6th most popular in Japan in the Live Chats category.
- 🔥 12nd most popular in the United States in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- 🔥 13rd most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,046,631 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.