🆚 Help Scout vs. Zammad
- 📈 Help Scout is much more popular than Zammad.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and the Netherlands.
- 🌍 Zammad is more popular in Germany, Switzerland, and Austria.
Statistics based on 3.6M+ analyzed websites. About this data
Help Scout
ZammadType
Customer support technology
Customer support technology
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Headquarters
Boston, Massachusetts, United States
Berlin, Germany
Pricing
Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Self-hosted
Free version ✔️ Zammad Community, open source
Business €2,999/year
Enterprise €5,999/year
Corporation €9,999/year
Hosted
Starter €7/agent/month
Professional €15/agent/month
Plus €24/agent/month
Categories
Popularity
Determined by the number of sites using each technology.
Help Scout customer support technology is 12 times more popular than Zammad.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Zammad is more popular in Germany, Switzerland, and Austria.
United States
United Kingdom
Germany
Netherlands
Australia
France
Canada
Sweden
Belgium
Spain
Awards
- ⭐ 8th most popular in the United States in the Customer Support category.
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- 🔥 15th most popular in the United States in the Live Chats category.
- 🔥 16th most popular in the Netherlands in the Live Chats category.
- ⭐ 9th most popular in Germany in the Customer Support category.
- 🔥 19th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than Zammad in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel
Top sites
Top-ranked sites that use these technologies.
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RingCentral🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,603,958 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.