🆚 Gladly vs. Zammad
- 📈 Gladly is noticeably more popular than Zammad.
- 🌎 Gladly is more popular in the United States and Canada.
- 🌍 Zammad is more popular in Germany, the Netherlands, and Switzerland.
Gladly
ZammadType
About
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Headquarters
Pricing
(minimum 10 users) $2,160+/user/year
(minimum 45 users) $2,520+/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 4th most popular in the United States in the Contact Centers category.
- 🔥 16th most popular in the United States in the Customer Support category.
- ⬆️ 38th most popular in the United States in the Live Chats category.
- ⭐ 8th most popular in Germany in the Customer Support category.
- 🔥 18th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.