Customer Support Technologies Ranked #26–#44 in the United Kingdom by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#44 in the United Kingdom

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The United Kingdom of Great Britain and Northern Ireland (UK) is a Western European country with a population of over 67 million people.

Statistics based on 159K+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 44th out of 44 used on websites in the United Kingdom.

Rank	Name	Market share
26	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.2%
27	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	0.1%
28	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.1%
29	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.08%
30	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.08%
31	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.08%
32	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.08%
33	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.06%
34	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.06%
35	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.06%
36	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.06%
37	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.04%
38	Upvoty Eindhoven, Netherlands A user feedback management platform that focuses on proactive feedback through feedback boards. $15+/month	0.04%
39	HelpDesk Wrocław, Poland A centralized cloud ticketing system that allows businesses to manage customer communications in one place. $34+/agent/month	0.02%
40	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.02%
41	TeamSupport Dallas, Texas, United States An AI-powered customer support ticketing and chat software designed for B2B SaaS companies. $29+/agent/month	0.02%
42	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.02%
43	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.02%
44	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.02%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 159,418 websites from the United Kingdom.
We currently track the presence of 48 customer support technologies across the web.
Of these, 44 were detected on websites from the United Kingdom.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.