Kayako

Austin, Texas, United States

Kayako is a unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.

According to our data, Kayako ranks 40th among the customer support technologies we track.
It has 0.09% of the customer support market share and is detected on 0.002% of all websites.

Statistics based on 3.6M+ analyzed websites. About this data

💸 Pricing

Kayako is a commercial product priced starting at $39 per agent per month (paid annually) with a free 14-day trial.

Essential $468+/agent/year
Enterprise Custom

📊 Rankings and Market Share

⚡ Sites Powered by Kayako

We have data on 67 websites that use Kayako customer support technology. Here is a list of some of the top ranked ones.

The highest rated site using Kayako is netopia-payments.com.

#WebsiteRankCountryLanguage
1 netopia-payments.com #59,476 Romania Romanian
2 rwaq.org #98,473 Arabic
3 deepfreeze.com #130,680 English
4 getnamenecklace.com #172,710 United States English
5 cherryaudio.com #174,626 English
6 kfc.com.my #188,412 Malaysia American English
7 acoustica.com #249,102 English
8 moissaniteco.com #250,671 English
9 redrivercatalog.com #282,993 United States English
10 click2mail.com #417,571 United States English
11 zennolab.com #432,935 Russia English
12 actbuildingsystems.com #517,284 American English
13 dadecountyschools.org #540,573 American English
14 nialexisplatform.org #565,273 English
15 kbsgolfshafts.com #582,528 English
16 assetmindersolutions.co.uk #650,681 United Kingdom English
17 tiredirect.ca #680,574 Canada English
18 qumaron.com #800,079 France English
19 privacyforcops.org #848,641 English
20 brandsdistribution.com #870,614 Italy English

📈 Usage Statistics

Most of the sites that use Kayako:

Most of the sites using Kayako are from the United States, Germany, and Switzerland.

  • United States 40%
  • Germany 6.7%
  • Switzerland 6.7%
  • France 4.4%
  • Netherlands 4.4%
  • Romania 4.4%
  • Russia 4.4%
  • United Kingdom 4.4%
  • Australia 2.2%
  • Other 22.4%

Most Kayako users speak English, German, or Arabic.

  • English 85.1%
  • German 4.5%
  • Arabic 3%
  • Romanian 1.5%
  • Italian 1.5%
  • Dutch 1.5%
  • Polish 1.5%
  • Turkish 1.5%

Kayako customer support technology is especially popular on .com and .org top-level domains.

  • .com 70.1%
  • .org 6%
  • .ch 4.5%
  • .nl 3%
  • .ca 1.5%
  • .eu 1.5%
  • .com.au 1.5%
  • .pl 1.5%
  • .com.my 1.5%
  • Other 8.9%

The primary market segments for websites utilizing Kayako include Internet services, business, and marketing and merchandising.

  • Internet Services 19.2%
  • Business 15.4%
  • Marketing/Merchandising 15.4%
  • Software/Hardware 15.4%
  • Fashion/Beauty 11.5%
  • Online Shopping 3.8%
  • Education/Reference 3.8%
  • Blogs/Wiki 3.8%
  • Real Estate 3.8%
  • Other 7.9%

🕵️ Similar Technologies

These are some of the best Kayako alternatives.

RankName
5
Gorgias
San Francisco, California, United States

A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

$10+/month
8
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
12
Re:amaze
Tempe, Arizona, United States

An integrated customer service, live chat, and helpdesk platform for online businesses.

$29+/user/month
30
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year
44
GLPI
Paris, France

An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system.

FreeOpen source€100+/month

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💬 Frequently Asked Questions

Where is Kayako's headquarters?

Kayako is located in Austin, Texas, United States.

Can I use Kayako for free?

No, Kayako is a paid solution.

How much does it cost?

Kayako is priced from $39 per agent per month (paid annually) for the Essential plan.

Can I try Kayako for free?

Yes, you can try Kayako for free for 14 days and see if it meets your needs.

Which country uses Kayako the most?

The majority of Kayako users are from the United States.

Who uses Kayako?

According to our data, Kayako is used on at least 67 sites, including such established ones as netopia-payments.com, rwaq.org, and deepfreeze.com.

What are the alternatives to Kayako?

Alternatives and possible competitors to Kayako may include Gorgias, Help Scout, and Re:amaze.

🗃️ About This Data