🆚 Gladly vs. Kayako
- 📈 Gladly is four times more popular than Kayako.
- 🌎 Gladly is more popular in the United States, Canada, and France.
- 🌍 Kayako is more popular in the United Kingdom, Germany, and Italy.
GladlyType
About
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
Kayako is a unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.
Headquarters
Pricing
(minimum 10 users) $2,160+/user/year
(minimum 45 users) $2,520+/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 4th most popular in the United States in the Contact Centers category.
- 🔥 16th most popular in the United States in the Customer Support category.
- ⬆️ 38th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.