🆚 Help Scout vs. Kayako

Statistics based on 3.3M+ analyzed websites. About this data
Help Scout
Kayako

Type

Live chat software
Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Kayako is a unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.

Headquarters

Boston, Massachusetts, United States
Austin, Texas, United States

Website

helpscout.com #3,781
kayako.com #160,958

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free version ❌Free 14-day trial
Essential$468+/agent/year
EnterpriseCustom

Categories

Live Chats › Rank #18
Live Chats › Rank #93
Issue Tracking › Rank #2
Customer Support › Rank #8
Customer Support › Rank #40

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software is 27 times more popular than Kayako.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Kayako is more popular in Russia.
United States
United Kingdom
Netherlands
Australia
Germany
Canada
France
Sweden
Belgium
Finland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular than Kayako in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Fashion/Beauty
Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#9,494
#59,476
#98,473
#130,680
#172,710
View more ➝

See also

🗃️ About This Data