🆚 Help Scout vs. Kayako
- 📈 Help Scout is much more popular than Kayako.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and the Netherlands.
- 🌍 Kayako is more popular in Russia.
Statistics based on 4M+ analyzed websites. About this data
Help ScoutType
Customer support technology
Customer support technology
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Kayako is a unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform.
Headquarters
Boston, Massachusetts, United States
Austin, Texas, United States
Pricing
Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Free version ❌Free 14-day trial
Essential $468+/agent/year
Enterprise Custom
Categories
Popularity
Determined by the number of sites using each technology.
Help Scout customer support technology is 33 times more popular than Kayako.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Kayako is more popular in Russia.
United States
United Kingdom
Netherlands
Australia
Canada
France
Germany
Sweden
Belgium
Spain
Awards
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- ⭐ 8th most popular in France in the Customer Support category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- ⭐ 9th most popular in Germany in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than Kayako in all market segments.
Business
Online Shopping
Internet Services
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Travel
Fashion/Beauty
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.