⚡ Customer Support in Israel

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Israel is a Western Asian country with a population of over 9.8 million people.

According to our research, customer support technologies are used on 1.3% of websites from Israel.

Statistics based on 13K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Israel in 2026, based on market share.

The most popular is Zendesk with an impressive share of 38.7%, followed by Intercom with 25.8% and Tidio with 9.8%.

Zendesk 38.7%
Intercom 25.8%
Tidio 9.8%
Crisp 8.6%
LiveChat 6.7%
Help Scout 3.1%
Freshdesk 1.8%
Gorgias 1.8%
ServiceNow 1.2%
Chatwoot 1.2%
Zoho Desk 1.2%
Usersnap 0.6%
Ada 0.6%
Nice CXone 0.6%
Kustomer 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Israel than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intercom ^(-2)
4. Crisp ^(-2)
6. Help Scout ^(-2)
9. ServiceNow ^(-13)
10. Chatwoot ^(-3)
11. Zoho Desk ^(-13)
12. Usersnap ^(-7)
13. Ada ^(-10)
14. Nice CXone ^(-6)

✨ Best Customer Support Technologies

Below is a more detailed list of 17 customer support technologies used on sites from Israel, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	38.7%
2	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	25.8%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	9.8%
4	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	8.6%
5	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	6.7%
6	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3.1%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	1.8%
8	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1.8%
9	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	1.2%
10	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.2%
11	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	1.2%
12	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.6%
13	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.6%
14	Nice CXone Hoboken, New Jersey, United States An omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base. $71+/user/month	0.6%
15	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.6%
16	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.6%
17	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.6%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 13,029 websites from Israel.
We currently track the presence of 48 customer support technologies across the web.
Of these, 17 were detected on websites from Israel.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.