🆚 Dynamics 365 Customer Service vs. Help Scout

📈 Help Scout is much more popular than Dynamics 365 Customer Service.
🌎 Help Scout is more popular in the United States, the United Kingdom, and the Netherlands.
🌍 Dynamics 365 Customer Service is more popular in the United Arab Emirates, Austria, and Zambia.

Statistics based on 3.9M+ analyzed websites. About this data

Dynamics 365 Customer Service

Help Scout

Type

Customer support technology

About

Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.

It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and Microsoft Teams.

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Headquarters

Redmond, Washington, United States

Boston, Massachusetts, United States

Website

microsoft.com #3

helpscout.com #6,086

Pricing

Free version ❌Free 30-day trial

Professional $600/user/year

Enterprise $1,260/user/year

Premium $2,340/user/year

Free version ✔️ 1 shared inbox, 1 public knowledge base

Standard $300/user/year

Plus $540/user/year

Pro $900/user/year

AI Answers $0.75/resolution

Popularity

Determined by the number of sites using each technology.

Help Scout customer support technology is 10 times more popular than Dynamics 365 Customer Service.

Total websites

Market share

Customer Support

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Dynamics 365 Customer Service is more popular in the United Arab Emirates, Austria, and Zambia.

United States

United Kingdom

Netherlands

Australia

Canada

Germany

France

Sweden

Spain

Belgium

Awards

⬆️ 65th most popular in the United States in the Live Chats category.

⭐ 8th most popular in the United Kingdom in the Customer Support category.
⭐ 8th most popular in the Netherlands in the Customer Support category.
⭐ 8th most popular in France in the Customer Support category.
⭐ 9th most popular in the United States in the Customer Support category.
⭐ 9th most popular in Germany in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular among sites focused on business, online shopping, and Internet services, while Dynamics 365 Customer Service is more commonly used on government and military sites.

Business

Online Shopping

Internet Services

Marketing/Merchandising

Software/Hardware

Education/Reference

Travel

Health

Blogs/Wiki

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,010

#2,096

#5,317

#7,641

#7,713

Name

Rank

#2,901

#4,194

#5,610

#5,999

#6,170