🆚 Freshservice vs. Spiceworks Cloud Help Desk
- 📈 Freshservice is three times more popular than Spiceworks Cloud Help Desk.
- 🌍 Freshservice is more popular in all countries.
FreshserviceType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as 
Microsoft Teams, 
Slack, 
Jira, 
GitHub, and TeamViewer.
The Spiceworks Cloud Help Desk is a help desk with basic functionality available for free (ad-supported).
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
- ⬆️ 28th most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.