🆚 8x8 vs. Sprinklr Service
8x8
Sprinklr ServiceType
About
8x8 is an AI-powered contact center platform that combines omnichannel customer service and unified communications.
It provides AI Studio for building voice and digital agents from natural language or speech, Smart Assist for real-time guidance and automated summaries, AI Routing that matches customers to experts across the business, Customer 360 for interaction history and sentiment detection, and CPaaS capabilities including high-volume SMS, messaging, and video through 
Jitsi APIs.
Sprinklr Service is an AI-powered customer service platform that unifies customer interactions across voice, digital, and social channels.
It provides conversational AI and chatbots, continuous conversation context across channel switches, AI agent assistance with reply suggestions and post-call summaries, real-time contact center analytics, and self-service communities and knowledge bases.
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Pricing
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Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,896,634 websites. However, data for 8x8 is still being collected and reflects a smaller subset of sites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.