🆚 Drift vs. Intercom

Compare technologies based on real-world usage data *

📈 Intercom is five times more popular than Drift.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Drift is more popular in Morocco and Malta.

Type

Live chat software solution

Live chat software solution

About

Drift is a conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

It enables website visitors to engage in natural language conversations, book meetings, view analytics, and get instantly qualified leads automatically routed to sales tools such as Salesloft.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

Atlanta, Gerogia, United States

San Francisco, California, United States

Website

salesloft.com #20,583

intercom.com #1,271

Pricing

Free version ❌

$900+/user/year

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Categories

Live Chats › Rank #20

Live Chats › Rank #6

Lead Generation › Rank #12

Customer Support › Rank #4

Digital Adoption › Rank #1

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 5 times more popular than Drift.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Drift is more popular in Morocco and Malta.

United States

United Kingdom

Australia

Canada

Germany

France

Netherlands

India

Sweden

Poland

Awards

⭐ 8th most popular in the United States in the Lead Generation category.
⭐ 8th most popular in India in the Lead Generation category.
⭐ 8th most popular in Switzerland in the Lead Generation category.
⭐ 9th most popular in Australia in the Lead Generation category.
⭐ 10th most popular in Switzerland in the Live Chats category.

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in France in the Digital Adoption category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Drift in all market segments.

Business

Internet Services

Marketing/Merchandising

Software/Hardware

Online Shopping

Education/Reference

Finance/Banking

Health

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#117

#1,359

#1,783

#2,020

#2,131

Name

Rank

#12

#165

#378

#1,053

#1,454

Compare alternatives

Technologies with similar characteristics.

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.