🆚 Help Scout vs. LiveChat

Compare technologies based on real-world usage data *

📈 LiveChat is much more popular than Help Scout.
🌎 LiveChat is more popular in the United States, Indonesia, and the United Kingdom.
🌍 Help Scout is more popular in Monaco.

Type

Live chat software solution

Live chat software solution

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.

Headquarters

Boston, Massachusetts, United States

Wrocław, Poland

Website

helpscout.com #3,781

livechat.com #1,023

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Free version ❌Free 14-day trial

Starter
(100 visitors)$228/user/year

Team
(400 visitors)$588/user/year

Business
(1K visitors)$948/user/year

AI ChatBot$624+/year

Categories

Live Chats › Rank #18

Live Chats › Rank #3

Issue Tracking › Rank #2

Customer Support › Rank #8

Customer Support › Rank #2

Popularity

Determined by the number of sites using each technology.

The LiveChat software solution is 6 times more popular than Help Scout.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

LiveChat is more popular in the United States, Indonesia, and the United Kingdom, while Help Scout is more popular in Monaco.

United States

Indonesia

United Kingdom

Australia

Canada

Germany

Poland

Cambodia

Netherlands

France

Awards

🥇 Most popular in the Netherlands in the Issue Tracking category.
🥇 Most popular in Sweden in the Issue Tracking category.
🥇 Most popular in Belgium in the Issue Tracking category.
🥈 Second most popular in the United States in the Issue Tracking category.
🥈 Second most popular in the United Kingdom in the Issue Tracking category.

🥇 Most popular in Indonesia in the Customer Support category.
🥇 Most popular in Indonesia in the Live Chats category.
🥇 Most popular in Poland in the Customer Support category.
🥇 Most popular in Cambodia in the Live Chats category.
🥇 Most popular in Cambodia in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

LiveChat is more popular than Help Scout in all market segments.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Software/Hardware

Education/Reference

Travel

Real Estate

Health

Fashion/Beauty

Top sites

Top-ranked sites that use these technologies.

Name

Rank

fontawesome.com

#1,074

#3,461

#4,274

#5,708

corporatefinanceinstitute.com

#5,793

Name

Rank

#165

#618

#1,023

#2,223

#2,946

Compare alternatives

Technologies with similar characteristics.

See also

Help Scout technology profile

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.