🆚 Help Scout vs. Tidio

Compare technologies based on real-world usage data *

📈 Tidio is four times more popular than Help Scout.
🌎 Tidio is more popular in the United States, the United Kingdom, and Australia.
🌍 Help Scout is more popular in Monaco.

Help Scout

Tidio

Type

Live chat software solution

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.

It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.

Headquarters

Boston, Massachusetts, United States

San Francisco, California, United States

Website

helpscout.com #3,781

tidio.com #127,430

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Free version ✔️50 conversations

Starter
(100 conversations)$29/month

Growth
(2K conversations)$59/month

Plus
(5K conversations)$749/month

Lyro AI
(50 conversations)$39/month

Popularity

Determined by the number of sites using each technology.

The Tidio live chat software solution is 4 times more popular than Help Scout.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Tidio is more popular in the United States, the United Kingdom, and Australia, while Help Scout is more popular in Monaco.

United States

United Kingdom

Australia

India

Canada

France

Italy

Germany

Spain

Netherlands

Awards

🥇 Most popular in the Netherlands in the Issue Tracking category.
🥇 Most popular in Sweden in the Issue Tracking category.
🥇 Most popular in Belgium in the Issue Tracking category.
🥈 Second most popular in the United States in the Issue Tracking category.
🥈 Second most popular in the United Kingdom in the Issue Tracking category.

🥇 Most popular in Pakistan in the Customer Support category.
🥇 Most popular in Saudi Arabia in the Customer Support category.
🥈 Second most popular in India in the Customer Support category.
🥈 Second most popular in Canada in the Customer Support category.
🥈 Second most popular in Italy in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Tidio is more popular among sites focused on online shopping, business, and marketing and merchandising, while Help Scout is more commonly used on software and hardware, and finance and banking sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Software/Hardware

Travel

Health

Fashion/Beauty

Blogs/Wiki