🆚 Help Scout vs. Trac

Statistics based on 3.5M+ analyzed websites. About this data
Help Scout
Trac

Type

Live chat software
Issue tracking system

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Trac is an open-source, web-based issue tracking system for software development projects.

Headquarters

Boston, Massachusetts, United States

Website

helpscout.com #3,781
trac.edgewall.org

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free ✔️Open source

Categories

Live Chats › Rank #19
Issue Tracking › Rank #2
Issue Tracking › Rank #10
Customer Support › Rank #8

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software is 18 times more popular than Trac.
Total websites

Market share

Issue Tracking

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and Germany, while Trac is more popular in Isle of Man and China.
United States
United Kingdom
Germany
Netherlands
Australia
Canada
France
Sweden
Belgium
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular among sites focused on business, Internet services, and online shopping, while Trac is more commonly used on shareware and freeware sites.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#429
#5,891
#25,736
#50,058
#54,762
View more ➝

See also

🗃️ About This Data