🆚 Intercom vs. Usetiful

Compare technologies based on real-world usage data *

Type

Live chat software solution
Digital adoption platform

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Usetiful is a digital adoption solution that helps companies onboard new users and employees through product features with interactive walkthroughs, tooltips, and checklists.

Headquarters

San Francisco, California, United States
Tallinn, Estonia

Website

Pricing

Free version ❌Free 14-day trial
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Free version ✔️2,000 assists, 2 team members
Plus
(5,000 assists)
€39/month
Premium
(10,000+ assists)
€92+/month
EnterpriseCustom

Categories

Live Chats › Rank #6
Customer Support › Rank #4
Digital Adoption › Rank #1
Digital Adoption › Rank #14

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 191 times more popular than Usetiful.
Total websites

Market share

Digital Adoption

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular than Usetiful in all countries.
United States
United Kingdom
Australia
Germany
France
Canada
Netherlands
Sweden
Brazil
Poland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Usetiful in all market segments.
Business
Internet Services
Marketing/Merchandising
Software/Hardware
Online Shopping
Education/Reference
Finance/Banking
Health
Travel
Real Estate

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#12
#1,053
View more ➝
Name
Rank
#8,406
#71,090
#153,957
#174,949
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.