⚡ Contact Center Platforms in China

Contact Center as a Service (CCaaS) platforms are cloud-based systems that manage customer interactions across voice, digital, and social channels.

China is an East Asian country with a population of around 1.4 billion people.

According to our research, contact center platforms are detected on 0.006% of websites from China.

Statistics based on 71K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top contact center platforms in China in 2026, based on market share.

The most popular is Gladly with a share of 25%, followed by RingCentral with 25% and Genesys Cloud CX with 25%.

Gladly 25%
RingCentral 25%
Genesys Cloud CX 25%
Daktela 25%

🚀 Highlights

Here is a list of the top platforms that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Gladly ^(-4)
2. RingCentral ^(-2)
4. Daktela ^(-2)

✨ Best Contact Center Platforms

Below is a more detailed list of 4 contact center platforms used on sites from China, ranked by their market share.

Rank	Name	Market share
1	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	25%
2	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	25%
3	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	25%
4	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	25%

👉 See Also

🌎 Contact Centers in other countries
- Japan
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 71,528 websites from China.
We currently track the presence of 16 contact center platforms across the web.
Of these, 4 were detected on websites from China.
Statistics were last calculated on October 18, 2026.
For more details, see our methodology and disclaimer.