⚡ Customer Feedback Tools in Indonesia

Customer feedback tools are software solutions that help collect user opinions and experience ratings through various methods such as forms, surveys, quizzes, upvotes, and polls.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our statistics, customer feedback tools are used on 9.4% of websites from Indonesia.

⭐ Most Popular in 2026

The following chart shows the top feedback tools in Indonesia in 2026, based on market share.

The most popular is Contact Form 7, which dominates the market with an overwhelming 66.8% share.
It is followed by Google Forms with 12.1% and WPForms with 10%.

🚀 Highlights

Here is a list of the top tools that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Feedback Tools

Below is a more detailed list of the top 25 of the 40 feedback tools used on sites from Indonesia, ranked by their market share.

RankNameMarket share
1
Contact Form 7
Fukuoka, Japan

A free WordPress plugin that allows users to create and customize contact forms and other types of forms for their websites.

FreeOpen source
2
Google Forms
Mountain View, California, United States

A cloud-based data collection and survey management software included in Google Workspace that lets users build, share, and collaborate on online forms, quizzes, and surveys in real time.

Free$7+/user/month
3
WPForms
West Palm Beach, Florida, United States

A WordPress form builder plugin with a drag-and-drop editor that lets users create contact, payment, survey, registration, and other custom forms without coding.

FreeOpen source$49.50+/year
4
Hotjar
St. Julian's, Malta

A web-based user behavior analytics and feedback platform that helps website owners observe how visitors interact with their sites and gather direct user feedback.

Free$49+/month
5
MetForm
Dhaka, Bangladesh

A drag-and-drop WordPress form builder plugin for Elementor that lets users visually design custom forms without coding.

FreeOpen source$39+/year
6
Formidable Forms
Riverton, Utah, United States

A forms plugin for WordPress that provides a drag-and-drop builder to create contact forms, surveys, quizzes, payment and calculator forms, user registration, and custom data-driven applications without coding.

FreeOpen source$39.50+/year
7
Crazy Egg
La Mirada, California, United States

An analytics platform that allows users to track visitor behavior and optimize conversions using heatmaps, session recordings, click tracking, scrollmaps, and A/B testing.

$29+/month
8
Gravity Forms
Virginia Beach, Virginia, United States

A WordPress plugin that enables site owners to create and manage online forms for collecting data directly within WordPress websites.

$59+/year
9
HubSpot Forms
Cambridge, Massachusetts, United States

An online form builder included in HubSpot Marketing Hub that lets users create and embed custom lead capture and contact forms without coding.

Free$20+/seat/month
10
JotForm
San Francisco, California, United States

An online form builder that enables users to create, customize, share, and manage web forms, surveys, and data collection tools without coding.

Free$39+/month
11
Quform
London, United Kingdom

A commercial WordPress form builder plugin that lets users create custom forms with a visual drag-and-drop interface without coding.

$34
12
Ninja Forms
Cleveland, Tennessee, United States

A WordPress form builder with 28+ free drag-and-drop form fields, default values, calculations, customizable success messages and more.

FreeOpen source$59.40+/year
13
Typeform
Barcelona, Spain

A cloud-based online form building and survey software that lets users create interactive forms, surveys, quizzes, and conversational experiences with customizable designs.

Free$39+/month
14
Forminator
Melbourne, Australia

A WordPress plugin for creating forms, surveys, quizzes, and polls that includes PDF generation, Stripe subscriptions, and e-signature support in the Pro version.

FreeOpen source$3+/month
15
Lucky Orange
Overland Park, Kansas, United States

A website analytics tool that helps track and visualize user behavior with heatmaps, session recordings, and surveys.

Free$39+/month
16
Qualtrics
Provo, Utah, United States

A cloud-based experience management platform used to create surveys, collect and store responses, analyze feedback, and generate reports.

Free$420+/month
17
Mouseflow
Copenhagen, Denmark

A behavior analytics platform designed to help businesses understand and enhance user experience and conversion rates on their websites.

Free$39+/month
18
Tally
Ghent, Belgium

A freemium online form builder with a text document-style editor that lets users create and publish surveys, sign-up forms, payment and checkout forms, and other data collection pages without coding.

Free$29+/month
19
Formspree
Austin, Texas, United States

A forms-as-a-service provider that allows you to handle form submissions without the need for a backend server.

Free$15+/month
20
Zoho Forms
Chennai, India

An online form builder that enables users to create, share, and collect data through customizable forms, available as a web application and mobile apps for iOS and Android.

Free$12+/month
21
Visual Form Builder
McCalla, Alabama, United States

A plugin that allows you to build and manage all kinds of forms for your WordPress website in one place.

FreeOpen source$29
22
Cognito Forms
Columbia, South Carolina, United States

An online form builder with workflow automation that allows users to quickly create forms, add them to their website, and collect and process submissions.

Free$19+/month
23
Maze

A continuous product discovery platform that empowers product teams to collect and consume user insights.

24
User Feedback
West Palm Beach, Florida, United States

A WordPress plugin for creating feedback forms, user surveys, and polls, available in lite and premium versions.

FreeOpen source$49.50+/year
-
UserVoice
Raleigh, North Carolina, United States

A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.

$16,000+/year

👉 See Also

Data is based on the analysis of 33,049 websites from Indonesia.
Statistics were last calculated on .
For details, see our methodology and disclaimer.