🆚 8x8 vs. Talkdesk
8x8
TalkdeskType
About
8x8 is an AI-powered contact center platform that combines omnichannel customer service and unified communications.
It provides AI Studio for building voice and digital agents from natural language or speech, Smart Assist for real-time guidance and automated summaries, AI Routing that matches customers to experts across the business, Customer 360 for interaction history and sentiment detection, and CPaaS capabilities including high-volume SMS, messaging, and video through 
Jitsi APIs.
Talkdesk is a CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support.
It provides omnichannel engagement across voice, email, chat, SMS, and social messaging, interaction analytics, multi-agent orchestration, a no-code routing and workflow builder, and workforce and quality management.
Headquarters
Pricing
(up to 25 licenses,
US & Canadian businesses under 50 employees only) $25/user/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.